Leaving The Day Job

I tried buying from Dell and had a similar experience. See similar experiences on the following site:

http://www.senokian.com/barking/2007/04/13/poor-service-from-walsh-western/

Well i wish i had read all these comments before i had ordered my dell laptop!

I have waited over month now and i am soooo fed up with there rubbish and excuses i have made formal complaints!

The threat of legal action also worked and i hope to recieve a FULL refund within 7 days !

I too so wish I had found these lists of compalaints before I ordered from Dell.

I actually received my laptop in a week, but the mains lead in the box is totally incompatible with UK wiring.

I have waited for nearly a month for a suitable lead.
It was coming on Tuesday according to Walsh Western website. I stayed in all day!!!

At 6pm I checked the webpage again and they had logged at 16.29 that the item was not on the delivery. Looking today, Thursday, it is once again on the way, no-one has told me, do I waste another whole day. How these two companies are still trading beats me.

Please, please let the laptop work if I ever get the right lead!

B Hughes, the same is hapopening to me! My boyfriend ordered a very powerful computer that he needed for work. I was told I would receive it before October 9th… I´m still waiting!!! They communicated my boyfriend that it was delayed, and now supposedly they already sent it to Walsh Western last week, I should have it already, and I don´t. I try to track it down in Walsh and Western website, and it says that the customer and order numbers don´t match… this is outrageous.

Well.We had an automated phone call last week saying the laptop would be delivered on Mon 26/10 between 8 & 1.Midday on Mon it arrived!Excellent service……until
it went faulty on Wed, so now, i can try out support!!!
Hey ho.

hey ho, guess i’ve joined a long line of unhappy bods!
Like everyone i ordered a laptop over a month ago… same old story – waited in twice for it… kicked off and have had the offer of 10% OF THE VALUE OF MY ORDER AS COMPENSATION. suggest if you are still waiting you tell them you had to take unpaid leave to wait in for it, it worked for me and whilst i am still waiting for delivery, at least i’m content that i’ve screwed them back for something.

i have however never dealt with such an incompetent bunch of fools in my life!

Ive just been reading some of the comments left by customers and i think they are unfair. I have just had two Dell computers delivered this morning right on time and with no problems at all!!
They said they would deliver on 30th october and they did !
I would definatley reccomend Walsh Western

I thought I would leave some feedback on my experience with Dell and the delivery by Walsh Western now called Syncreon as it worked for me.

I ordered my laptop on 22 October 2009 and I then found all the bad comments about the delivery and I was really worried I was going to receive the same poor service and I may never see this laptop. I had already worked myself up and had called Dell direct to find out what to expect. In fairness by using the ‘Order Status’ link within Dell website this tells you exactly what is going on with the production. When it goes to the Delivery stage you think it is with the carriers but it will not be for about 3 days. Syncreon will eventually take delivery of it and they will give you the automated call to organise delivery. They called me on 29 October and said it will be delivered on 30 October in the morning. It was delivered at 11.15am on 30 October as promised. The order tracking service that Dell let you use DOES NOT WORK because the Dell numbers do not correspond with Syncreon (ridiculous I know). The order number needs to be 9 digits so if yours is not then just add zeros in front of it to make a 9 digit number. The customer number needs to have the GB1 replaced with 02 and then the rest of the customer number. If you do this you will see the tracking and it all adds up and is a good service.

The thing that is crazy is Dell do not allow delivery to an address that is not your billing address like work. If this was allowed then people would not have to take time off work and I think the experience would be so much better.

Very interesting reading and worrying as we are waiting for our order supposedly being delivered tomorrow between 08.00-18.00. Having checked the delivery site it states that the package is currently in CHINA, Uhmm we are in Devon, UK so not sure why it has gone via China or is it coming from there?

Just to add a counter-balance to this discussion, I ordered a new desktop PC from Dell two or three weeks ago and was contacted by the delivery partner earlier this week to say that it would be delivered this Thursday between 08.00 and 13.00. Yesterday (Wednesday) I read the comments on this website and started to have grave misgivings! I went onto the Walsh Western website and had the same experience as others have had, i.e. the message that the Order Number entered did not match the Customer Number. This despite several attempts, trying all the suggested workarounds suggested by others above. (I have reported this problem by email to Walsh Western, but no reply as yet.)

Anyway, this morning (Thursday) at 07.58 a UKMAIL van pulled up outside my house and the PC was delivered smack on 08.00. I haven’t opened the boxes yet as I was on my way to work when they arrived, but speaking only from my own experience, I certainly can’t fault the delivery.

Well the mouse turned up as promised. I hope the laptop comes as promised. Good work

I am afraid this post adds yet further proof of Dell’s poor service and systems. I ordered a laptop on 29th Oct. On placement of order it says order will be released into production as soon as bank clears payment. Only the next correspoondance, the order acknowlwdgement, gives the bad news, delivery can take up to 12 days. I try to chase, the Dell operative says she will look into expidite possibilities and ring me back. She never does. Then the staus site tells me it is in the ‘delivery’ phase…great! No it isn’t, now it gets worse. I try to check on the link to the infamous Walsh Western only to get “The order number entered did not match the Customer Number” and this a link form a page I can only get to with those two numbers! So I ring Dell to see why not..she says just a time thing, try again tomorrow. Next morning we are all at home, two doorbells, ours doesn’t work, battery flat, dog barks as “sorry we missed you” card is slipped through the letter box. I go to door, he has already gotten away. I ring “My Home Delivery” I give them my post code, I give them my “reference number” as supplied on their card. I do not exist. The problem continues, they too said the manager would ring me back, yet again no call comes. What a pile of poop. Incompetence, lack of care, the value for money that attracted me is rapidly becoming insignificant. I will update this experience, meanwhile I wait, but no longer with any hope or expectation.

If no delivery & tracking shows location ‘BPO’(Business Post/UKMail)then phone:
0845 149 2132 and give them your order no. I got through straight away and they arranged a delivery time and date and then delivered as arranged.

I’d just like to add my own experience to this post which is being written on the new dell studio 1557 laptop.

I’d ordered mine on the 25th October and received confirmation the next day with an estimated delivery date of the 4th November. Everything went smoothly within the dell system and on the 31st October the dell site showed that the system had been despatched. Unfortunately I woke to an e-mail to state that the delivery date had changed and that it would be another week before I would receive the laptop.

I wasn’t too fussed that it had been delayed and could live with it but on the Tuesday I received the automated call asking for a delivery time on the 4th.
As usual, the order number / customer not matching problem occurred on their website and after reading these posts wasn’t too confident that it would be delivered but it was.

Luckily I was in to take delivery as I’d specified an afternoon delivery but they arrived 30 mins after me coming home at 11.30

All in all the service received was excellent although it would be nice to have a working order tracking system

I know there seems to be more posts about poor service than good, but remember that people generally do make there feelings heard when things don’t go right more often than when they do.

I have been reading the above posts with interest while awaiting my new Dell laptop, and was quite worried about whether it would turn up at all. I ordered it on the 1st November, and the estimated delivery date was the 18th. We missed the automated call to arrange delivery, but it self generated for yesterday morning. It turned up in perfect order yesterday right on time, and to my work address, with no problems or queries on this at all. Dell do need to sort out the link to the Best Western pages with the 0s and 02s to get right, but a quick look on various forums soon sorted that out. As for the laptop, it is an Inspiron 1750 and I am very impressed.

“Order Number does not Match Customer Number”

As with many IT applications, the simple things often cause the biggest problems.

Roy Barber is absolutly right in his advice, and I was able to progress to an order status screen.

Just to reiterate, go to this link:
https://seal.syncreon.com/synview-online.moc/360.syn/system_selection.p?

And rather than use your Dell information,

add ’02′ in front of the last 7 digits of your cust no (instead of Dell’s GB1):

:: 02XXXXXXX

add a 0 in front of the 8 digit number order number:

:: 0XXXXXXXX

Good luck.

Just to update(see previous entries)-the service engineer arrived on time,and with the correct parts.Unfortunately the replacement screen was dead on arrival.As an engineer i accept that this happens sometimes,so an appointment was made for the following evening.Again an engineer turned up on time and completed the repairs.I have to say that barring the fact that the laptop had faults from new,the service from Dell has been excellent!!!

Well I’ve been getting phone calls daily to arrange a delivery for the laptop I ordered. Fought with automated telephone systems all day and eventually managed to speak to a real live person at Syncreon! I explained that due to work committments, etc, I would not be available to accept delivery until 24th November (1 week from today). Advised by Syncreon’s agent (and I think there is only one judging by the amount of time I was on hold) that their system would not accept this date as it is too far in advance!! Please – what sort of delivery booking system will not allow you to book something one week from today?

We will see how it goes – can feel a “Watchdog” moment coming on …

Ordered my Dell Studio 1555 on the 11th of November and took delivery on the 18th.

Tracked my order online using the critria above (thomas) and was informed every step of the way, even to what time it was loaded on the van! I know that some people will experience difficulties, as with everything, but I’m sure the vast majority will have a very good experience like me!

Ordered Laptop 5th December …standard spec
Informed on 14th by electronic phone message would be delivered 15th or 16th …great so chose 16th PM.

Waited in all day 16th …track & trace on Walsh Western stated in was on its way….so no worries …
5:15PM on 16th not arrived tried ring Walsh Western ..got through to only to hear ‘All our operators are busy’ and line went dead !
Rang back only to get ‘offices are now closed’ !

Rang on 17th morning ..held onto the line even when it went dead ..eventually answered after 25mins !
Track & trace now showing expected delivery date n/a !
Customer care guy said they have lost my laptop in the warehouse and Dell would be investigating …advised me to ring Dell

So ring Dell …after choosing endless options on the phone ..get through to call centre in India …who state that they have a 3 day SLA to resolve the missing laptop …but are unable to either ring me back or send an email giving me any up date on how the search is going …unbelievable.

Neither Walsh Western or Dell think they have a duty to inform me of how the search is going in that time !

So I am left with 2 days pre xmas to get a the laptop delivered or get my money back and get a replacement !

This is a present for my daughter.

And Dell think this is customer care !

Needless to say I will never ever buy anything from Dell again

I had a very similar experience to John and Ed above, even though I have not managed to speak to a Dell human being yet, apart from stating my order number to 3 reps and being put straight on hold (no apologies or anything) over 4 hrs of call time. Got call from Welsh Western to confirm am delivery on 15th. Took day off. No one appeared. Then same thing happened on 17th. An other wasted day off. Emailed Dell on 15th. Ignored. Called Syncreon this morning (the actual name of the delivery company) and got nowhere. I have now managed to get a number for BPO Hemel Hemstead, who is in theory holding the parcel, and they seemed much more helpful and switched on. They promised to try and find out where my laptop is. This is the number in case your order is also held by them: 08451492068. Fingers crossed..
Never again with Dell directly.

I am absolutely livid at the service (or distinct lack of) i have received from both dell and the delivery company ‘walsh western’. Today was my expected delivery date for my eagerly awaited laptop; a christmas present for my partner. After receiving no ‘pre-call’ by lunchtime with an expected delivery time, i checked my delivery status online only to discover i had in fact missed 2 ‘pre-calls’ from the delivery company…. there was no conceivable way this could be the case. An error on their part???? I intended to find out. After a total of 3 hours on hold to dell bouncing back from department to department and listening to every back catalogue of song conceivable, i was given a number for the delivery company. Low and behold after literally hours of trying- no one took my call. Cleverly my status was updated again online, to say i had received a postcard to arrange another delivery date. By 6pm this evening i have had to resign myself to a delivery comapany who will outrightly lie and ignore its customers, accept my partner wont be receiving a christmas present from myself this year, try and recoup the massive phone bills i expect in the new year not to mention the loss of earnings at work and the fundermental fact that my laptop is nowhere to be seen. Merry Christmas Dell and walsh western delivery.

We ordered our dell a week and a half before Christmas and told we would get the laptop before the big day but Walsh Western have had other ideas. To the surprise of the dell support line Walsh Western don’t work before or after Christmas it seems the laptops got to Britain but now in their hand has got no further. If Dell used another delivery company we would have had the laptop by now.
Come on Dell ditch them, they are effecting your good name !!!!!!!!! I’d think again before getting any more machines from Dell.

0871983355 customer service number if it can be called that. be warned i’ve waited a month this line just means they lie to your face. im like all of you sick of their kings new clothes card they leave on attempted delivery

There’s not much I can add to this really as I’ve pretty much had the same problems but all I can say is that the customer number 0871 9873 355 was so helpful thank you – something I would not have found myself as Dell are still telling people the distribution company is Walsh Western and that’s my main beef, the name was changed 2 years ago and stops people from finding the right numbers to call with complaints.

I was promised the right distribution company would be forwarded in future…. I wont hold my breath

Following on from the above;

I emailed Dell on 21st Jan and have had no reply since. Neither have I had any contact with them about the delivery date of the 22nd slipping.

The order status has now changed to say it was shipped on 17th Jan but I find this hard to believe as I now have a tracking number on the page for Walsh and Western which says that my laptop departed the manufacturing facility on 22nd. To be honest i’m done with chasing as it’s too easy for them to ignore me.

I’ll wait to hear from Walsh and Western and just let everyone know about the poor service they deliver in the hope they don’t face the same problems I have. I will not buy from Dell again though

Hi,
I’ve been having trouble using the Dell tracking facility too, but have found a solution.

Instead of changing GB1 to 02, you must change just the GB to 02. AND also you must remove the LAST digit – so for example :

Enter 021xxxx74 rather than GB1xxxx746

(notice that the 6 has been removed from the end).

I can only assume that the last digit is actually a checksum digit for Dell’s number and not essential for the tracker. In any case it works for me and the tracker shows my correct delivery address and other particulars.

Hope this helps someone else.

Cheers.

PS My shipment is due in 3 days time, fingers crossed!

Still waiting for my box 1 of 2, received box 2 of 2 and an order complete after a successfull delivery. Suddenly after hours on the phone to India and the mombai shuffle they (Indian Phone Support) did exactly what I did, i.e. fill in the complaint form on the Dell web. I mean, just how much money is Dell loosing here. Confidence in their product IS being affected by a below standard delivery and tracking system. By the way, the web site tracking shown below is a lie, I took a screenie on the evening of the 5th and that last line was not there. So someone is making up these tracking entries as they go along and they are back-dating them. They are NOT the product of a bar-code scanner.

I used to like Dell, I mean their kit is great. The only thing that attracted me to them was they had a good support system in place. Heck, they had the BEST support system in place. Now I’m not so sure. My confidence has ebbed away. I’m going to think long and hard about which company gets my tablet order. I may end up going with Archos and not Dell. I also need to upgrade my Solaris box to 64 bit. Once again, I have confidence in Dell, but no confidence in the delivery. I may go down to PC World and build my own system. Now that WOULD be nice, a pick-and-mix build-your-own. Technicians there to help you set up a dual screen, striped raid, high rez, chunky memory, aaaaaaagh, chunky memory (drool). If I was a Dell shareholder I’d be selling my Dell shares about now.

05/02/10 06:48 BPO – DARTFORD FIRST BOX SCANNED INTO HUB.
04/02/10 15:28 JAMES DELIVERED
04/02/10 05:36 BPO – DARTFORD FIRST BOX SCANNED INTO HUB.
03/02/10 15:12 WWI – HINCKLEY ORDER DISPATCHED FROM HUB.
03/02/10 15:12 WWI – HINCKLEY FIRST BOX SCANNED OUT OF HUB.
03/02/10 15:12 WWI – HINCKLEY PICKED FROM HOLD
02/02/10 14:05 IAN ***** 04/02/10 PM DEL. SCHEDULED DELIVERY DATE.
02/02/10 14:05 IAN ***** PM DELIVERY.
01/02/10 09:43 WWI – HINCKLEY ORDER COMPLETE IN HUB.
01/02/10 09:43 WWI – HINCKLEY FIRST BOX SCANNED INTO HUB.
31/01/10 13:28 PLAN COMMITTED NOTE.
31/01/10 10:00 WWI – HINCKLEY MERGE ITEMS PICKED.
30/01/10 13:19 IVR-OUTBOUND POSTCARD SENT TO CUSTOMER.
30/01/10 13:19 IVR-OUTBOUND PRE CALL – NO ANSWER.
30/01/10 11:09 IVR-OUTBOUND PRE CALL – NO ANSWER.
30/01/10 08:37 IVR-OUTBOUND PRE CALL – NO ANSWER.
30/01/10 08:10 CALL LOCK OUT.
29/01/10 22:00 LODZ DEPARTED MANU.FACILITY

I can’t stand the excitement, the Walsh Western track and trace record has changed since my last comment and now says “ORDER ON DELIVERY”. The anticipation is killing me…

Well, after I read all this comments I wish I had found these lists of compalaints before I ordered from Dell. I have ordered on 12th of February, not far away and it’s in delivery progress right now.

I cannot login on Walsh Western website as it is says that “The order number did not much the customer number.” So I have send an e-mail to dell few hours ago and still waiting for the answer.

I hope they will give me another number to try as I read in one of the comments this thing happened to many people and what dell did, is just gave out a new number to check.

It is says that it will be delivered on or before 01/03/2010, so I hope it will be alright but I don’t feel confident at all right now.

I will keep posting.

In the same boat as Alex. Have received an invoice from Dell, but money is still in my account?!

Had the automated call today from Dell / Walsh Western, and am going to camp out by the front door tomorrow morning in hope!

Well. I have received my laptop 13 days after the order which is today.

I have unpacked my laptop and finally switched it on but when I’ve done that, the screen went totally dark and you can’t really see what is going on the screen. When I tried to close open/close the screen a bit further up and down the screen went bright as normal few times.

Basically I think the screen was damaged and I am going to write a letter to their support to see what I can do with it.

There is one more thing. I have read a comment about 8-cell battery that comes with Inspiron 13z and that it is a bit bigger than the hole in a laptop but when I saw it for the first time I was like “wtf?”. It is really big battery and the laptop does not really seems that good as it meant to.

Just to balance the comments submitted, I received my Inspiron 1545 yeaterday (7th April) exactly as defined in the target date of the tracking document.

I was fortunate enough to be at home (and having read the comments on here I made damn sure I was – and the previous day!), so no knowing how tricky things might have got if not.

I couldn’t really see the deliver van very well – but it wasn’t Dell & Walsh Western, so obviously they use local carriers for the final leg.

I originally ordered on 23rd March, so it took about 2 weeks, which even allowing for Easter seems a long wait, especially when Dell charge so much extra for delivery.

oh justin quit with the bullshit will you

I order dell vostro 1720 for cheap moneys, not arriving to my address on time and I want to report. The have told me to patient and they post me invoice because I not at home they said. But I dont understand this people, I am always at home, What theyr problem is?

I now ring and they posted item back to ireland so I got to book flight to Ireland depot, i paid bluddy 60 pound for this delivery.

these people is taking the fucking pissy, i never order from dell again. Look how many people have isuess.
Now my flight to ireland is costing me over 150 pound.

Excuses me for my poor level of English, im new to England i come from Sri lankan

Some good feedback to balance out the above. I ordered an Inspiron 1545 from Dell late on Weds night (fast track, ships in 48 hours) and according to the online tracking it was to be delivered today. Amazingly quick I thought and had someone at home lined up ready to sign for it. Then I came across this site and read these experiences with a heavy heart and feeling rather naive.
But, I just had a phone call from home that the parcel has arrived, 12 noon on Friday – a day and half after ordering.
Cannot comment on the contents yet but the delivery of the parcel and communications from Dell cannot be faulted. The only comment I’d make is that Dell say a phone call will be made to confirm delivery, that didn’t happen, but I think it’s more relevant with longer delivery times.

I agree with you all. An appalling courier.

My main gripe is why on earth does it take FOUR DAYS for Walsh Western to update their website with tracking details?

I ordered a desktop two weeks ago, I was expecting it for one week, then I found my card was not charged, then I called dell customer service, a lady in India said my order had been cancelled. Unbelievable ! Afterwards I reprocessed the previous order. Now I am waiting, really worried about if it can be delivered correctly. God knows why the customer service people are in India, why I also need to climb over ten million options on the phone.

On a positive note I had a great experience. I was stressing out when I read these posts, but I suppose its mostly the people that have negative experiences that need to share their frustration, or are in need of advice.
My order was scheduled for today between 8am and 6pm. I work so couldnt stay home. I was betting on the off chance that Walsh Western might call before! I called Synchreon(I couldnt find Walsh Westerns number, it appears theyre the same company) just to double check. Was given an 087 number for the depot. In turn they gave me the number for the company they had hired to make the delivery in Manchester. I called the guy and told him I only lived 5 mins away from where I worked.

He said he’d call the driver to let him know to call 5 mins before he arrived. 2 Mins later I got a call that the driver is 5 mins away. Sped home. Just as I got there I got a call from the driver that hes outside. He was and I have my laptop!

By the way the dell order number didn’t match on the tracker for me as well. The number you should be looking for is at the bottom of the email from Syncreon. Hope that helps.

After reading all these posts I was a little worried about recieving my order. All ready had a bit of a saga trying to order my pc from Dell and I was really dreading it being delivered to me. I have to say delivery was spot on with the date. They wouldnt give me a morning or afternoon slot so it was an all day thing. Pc turned up about 3.30 by UK Mail. It’s not actually Walsh Western that deliver the goods. They just get the items from Poland or China to Ireland and then to their depo in the UK. From there it gets taken by whoever is going to deliever the parcel to their main depo near to where the goods need to go. In my case, it was Burgess Hill. UK Mail where the ones who got my pc to me not Walsh Western. They just contract the deliverys out I believe.

All in all I recived a good service from the delivery side. I did quiry a thing on my log before I got the pc though. It said discripancy. I called UK Mail up to ask about this and they said there was a hole in the box! When it arrived the hole was like a gash in the side. Luckly it didnt go through to the main box that housed the pc which was what my concern was.

Going by some of the posts though, I think Walsh Western/Dell do need to reconsider who they contract to do the main deliverys. There are an awful lot of people I have come across that have had problems with actually reciving their goods from Dell. Oh and Dell need to get their customer service back over to Ireland, it’s gone completely to pot since they outscourced it

I ordered my new dell desktop, on the 17th of January 2011, OMG walsh western are delievering it help mummy!!!!!

The speakers arrived a day late then the estimate!

The computer is marked as 3rd of Feb delievery, its currently marked as shipped (on the 26th of Jan) but site does say takes four working days before I can track it!!

I ordered a laptop through the Dell outlet on 12th February and told the estimated delivery date was Friday 18th sometime between 8am and 6pm. After waiting in the house all morning of the 18th I was phoned around 1pm by someone saying that my laptop would now be delivered on Monday the 21st before 12.

It is now Monday and suprise suprise after waiting in the house all morning there is no sign of any laptop. After checking the tracking website it appears the laptop is in the BPO in Leicester and I managed to contact them using 08451492060, who were fairly helpful but rather abrupt, and claim the laptop is scheduled to be delivered on Tuesday the 22nd before 12.

Needless to say sitting round the house waiting for delivery is most frustrating and if the laptop does not arrive tomorrow then I will be chasing up this matter much more vigorously.

In the past when ordering PCs from dell I have never had any problems so perhaps this is just a problem for people using the dell outlet service.

P.S. I greatly enjoyed “Richard” and “Sophie Jones” comments, good to see that the PR team of “SYNCREON TECHNOLOGY?/Walsh Western?/insertnamehere”, are as inept as their couriers.

Good lord I wish I’d found this page before I ordered. Just cancelled the order I made on the 17th April because it keeps not turning up. Syncreon and Dell refuse to acknowledge any fault, and the tracker currently states that I refused delivery at 9am, which is just a lie. Well, at least I get my £700 (that they took ever so quickly) back… in ten working days…

Ed.

And now I join the masses!!! Order status updated to CUSTOMER NOT HOME – CARD LEFT. Except I’ve been here all day and there is no card through the door. Apparently I now have a Ben Appleby (I think) calling me back after he has spoken with the delivery company, and I’ve been given a service request number which references my complaint – great – watch this space.

Well, I’m embarrassed to say that I take back my previous comments. I still don’t know how, but I missed the delivery and there was a card in the door. I ended up collecting my pc at the end of the day from the depot. Dell even offer to refund a delivery charge for the inconvenience!

I thought I should chime in here given that this is the first result for Walsh Western on google. Having ordered a laptop from Dell Outlet on 25/09/11 and then coming online to look at delivery times I was pretty panicked about how awful people seem to find their delivery. I’m off on holiday tomorrow and would have to wait 2 weeks to find out if it arrived at my office later than today. I got a notification my order had shipped on 27/09/11 and an ETA of 30/09/11. Although the tracking information wasn’t very helpful I called Dell on 29/09/11 to see if the ETA was still looking good. The person at Dell told me the ETA was actually 04/10/11 and the ETA on WWI’s site was only for the ETA into the country. I told her that it seemed pretty strange for a tracking system to give an ETA that wasn’t for the delivery address. She gave me a number for WWI and I decided to call them instead. The person I spoke to there was much more helpful and confirmed my order was out for delivery the next day.

I’m happy to say that it turned up at my office this morning before I did so for me WWI managed to deliver it exactly when they said they would.

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I ordered a dell xps last Saturday and was due to come today 31/10/11 then I had an email saying it was delayed a day further then another email saying its know being delivered on the original date. Only problem is it hasn’t turned up, welsh western tracking site said some one came at 16:35 and no one was home…..there was three of us home….Card had been left to rearrange….no card to be found. Dell outlet customer service are a bunch of monkeys as they don’t even respond to any of my emails. Does any one have any tips on how to get my order, can I just go to the depot and pick it up?

Hey guys,

After reading a lot of posts, mainly from the start, my face shot red and i thought.. what have i got myself into.

ETA stated 01/01/11. I was on the defensive from day one, i knew if i rang them up i would be attacking their every responce without even listening. 01/11/11 came, i checked walsh western, and it stated 31/10/11 that it arrived with walsh western. More and more text appeared as the day progressed and by 11am, my laptop was delivered. My house is hard to find as well, no taxi can ever find my address.

The point of my post is do not trust messages from 3 years ago, this thread should be cleaned to only the last 6-12 months. Never judge a company on what they were doing 3 years ago. A lot of recent responses are positive. Its quite rare to see positive responces on forums, but, i thought it was only fair of me to give my feedback.

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